Dear Fatima,
Thank you for you compliment and also mentioning the stay overall was good.
I do however feel obliged to comment on the inaccuracies of your feedback regarding the party setup mentioned in your review. As requested prior to arrival we agreed to provide you with access to the dining area. In your review, you falsely accuse our cleaning manager of lying about using areas other than what was agreed as well as understating the extend of actions upon arrival. I need remind you that on arrival, you proceeded to completely rearrange and move all the furniture in the lounge area in order to set up and decorate an extended dining table despite this being completely against the house rules. As you've also mentioned in your feedback, we informed you that the cleaners were dealing with a very challenging check out and were under a lot of pressure to return the property to the high cleanliness standards expected. You can see how it was unfair to add the further stress to the cleaning team with the upheaval of trying to clean and reset the house whilst also having to accommodate your plans of rearranging the set lay-out.
I would like to add however, upon check out you and the rest of the members in you group left the house in a very clean and orderly fashion which was much appreciated and demonstrates great respect on you behalf. Thank you.
Kind regards,
Ian