Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations and would like to address a few points for clarity.
While we understand that the weather impacted your stay, this is unfortunately beyond our control. We do our best to ensure that guests enjoy their time with us, rain or shine.
We always strive to communicate with our guests openly and sincerely. A voice message was sent expressing our apologies that the experience was not as expected. We appreciate that travel preferences vary, and some aspects may come down to personal taste.
With regard to the facilities, the unit is equipped with an indoor table and four chairs for guests' use, as indicated in our listing.
The property description clearly states that Masinga is located on a private residential plot in the suburb of Gillitts. It is not a standalone remote destination but rather a unique experience within a suburban setting, as detailed in the description and shown in the location pin. This setting is reflected transparently in our content.
Masinga is promoted as a unique and rustic experience. The outdoor bath is a key feature of the stay and is visible in the listing photos. It is part of the charm that appeals to many of our guests seeking a close-to-nature atmosphere.
The outdoor area is surrounded by a tall privacy screen, and while there are homes across the valley, they are located at a significant distance and do not pose a privacy concern.
We do acknowledge the oversight regarding the cleaning service. That said, we also prioritise guest privacy and therefore do not send staff to the unit unless requested.
We value constructive feedback and continue to make improvements to offer guests an experience that is both comfortable and true to its unique setting.