We're sorry you found our property lacking, Jean Lausberg, but let's address the facts. The room is equipped with burglar bars on the door and backed by a comprehensive security system provided by Fidelity, which includes CCTVs, ensuring 24/7 protection. As clearly stated in our room description on LekkeSlaap, fans are provided instead of air conditioning.
Our shared kitchen is fully stocked with crockery and pots for all guests to use, as outlined in our property description. Additionally, the pool is temporarily unavailable for use because it's undergoing maintenance or cleaning, as mentioned on LekkeSlaap.
Regarding the WiFi issue, the Telkom network line was down citywide, but we promptly provided an MTN dongle as an alternative. We can't control external network issues but strive to mitigate any inconveniences.
The manual operation of our garage doors resulted from motor issues due to countrywide load shedding - a reality we all face. Our property remains consistent with the advertised description.
As for your past complaint about the paint colour, it's unreasonable to equate personal preference with cleanliness. Other guests have appreciated the room, especially for its privacy.
We regret if your expectations exceeded reality, but we encourage future guests to familiarise themselves with property descriptions before booking to avoid disappointment.