Dear JP Wolmarans,
Thank you for reaching out to us and expressing your concerns regarding the processing time for your refund, as well as the resolution of any issues encountered during your recent stay with us.
We sincerely apologise for any inconvenience caused by the delay in your refund. We indeed inform our guests upon check-out that refunds typically take between 7-14 days to be processed. However, we understand that this delay can be frustrating, and we appreciate your patience as we work to expedite this process for you.
Rest assured, your refund is currently being processed, and we are actively monitoring its progress to ensure it is completed as swiftly as possible.
Regarding the concerns you raised during your stay, we want to assure you that they were addressed promptly and to the best of our knowledge as reported. Guest satisfaction is of the utmost importance to us, and we take all feedback seriously in our continuous efforts to improve our services.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience in this matter. If you have any further questions or require assistance, please do not hesitate to contact us.
Thank you for choosing Rooiboklaagte. We look forward to welcoming you back in the future and providing you with an exceptional experience.